Customer Experience Workshop
Close the Gap
Why Customers Expect More and How to Deliver It
This workshop is a practical session designed to help you understand changing customer expectations, identify gaps in your customer experience, and discover practical ways to deliver service that builds loyalty and drives business growth.
This workshop is in English.
Customer Experience
Service Excellence
Customer Loyalty
Who is this workshop for?
This workshop is for
Business Owners
Managers & Team Leaders
Customer Service Teams
Sales Professionals
Employee & Frontline Teams
What You'll Learn
Understand the Gap — Discover where customer expectations and your actual experience don’t align.
Design Better Experiences — Improve the critical moments that shape how customers see your business.
Turn Experience Into Growth — Create loyal customers who return, recommend, and spend more.
About the instructors
Renato P. Archer
Business Strategist, AI & Automation Expert
Founder & CEO of OneShot International, based in California, USA, helping startups and entrepreneurs start, build and grow their businesses internationally. He is also the founder of ARCHER and SOMBI.
With over 15 years of digital business development experience, Renato has held strategic roles at companies including Heineken Suriname, Telesur and Tyco Security USA, where he led major business and digital transformations.
He has over 10 years of teaching experience at University, HBO and MBO levels, reaching thousands of students and professionals.
Renato holds an MBA in Strategy & Growth, a Master Black Belt in Digital Transformation and a Bachelor’s degree in Information Technology. He is also a Certified Teacher, Change Management Practitioner and 10X Certified by Grant Cardone.
His mission is to help over 1,000 entrepreneurs from developing countries grow their businesses internationally by 2030.
Rawle Dundas
Customer Experience & Leadership Expert
Held leadership and board positions in the Aviation, Hospitality and Retail industries.
Over 30 years of experience conducting training for all levels of staff across various sectors and for professional Training Organisations. Rawle has also delivered numerous Customer Experience trainings, masterclasses and workshops for companies, organisations and professionals, helping teams strengthen their customer service and overall customer experience.
Rawle is Guyana’s first IATA-certified Flight Attendant Instructor, a member of the John Maxwell Team and the Customer Experience Professionals Association (CXPA).
He is a regular facilitator of Customer Experience workshops and a keynote speaker at graduations, conferences and professional events.
Reserve Your Spot
Choose your package, secure your spot, and take the next step toward a better customer experience.
Limited spots available . Secure your seat today.
Close The Gap - Basic
Full 4 hour workshop
Tailored Gap Model analyses
Practical customer experience strategies
Tools & insights to improve service delivery
Close The Gap - PRO
Full 4 hour workshop
Tailored Gap Model analyses
Practical customer experience strategies
Tools & insights to improve service delivery
Next Level Productivity Online Course
90 Minutes 1-on-1 Coaching
Registration:
Close The Gap
Customer Experience Workshop
DISCLAIMER
By registering for this workshop, you understand that the workshop is held in English and takes place in person. The workshop provides educational content, practical insights, and strategies designed to help improve customer experience and service delivery, but does not guarantee specific business results.
By registering, you accept responsibility for your own actions, decisions, and implementation of the information shared during the workshop.
